CoVID19, Digital, ML

CoVid19 hit us and has now created the “new Normal” in terms WFH, Video conferences, balancing the family and all the nice domestic interruptions during these video conferences. While all this was happening, I decided to go and get myself “educated” on the very interesting topic of Digital Strategy. Let me tell you – for a person who has been traveling every week for God knows how many years, sitting in front of the PC on an “online course” was not the easiest of challenges.

Nevertheless, I am penning down some of my thoughts and observations here:

1.      Digital is here to stay: Many organizations have already embarked with significant investments in this space. With the need for “contactless” deals, this is going to assume enormous proportions in the weeks, months to follow.

2.      Crowd Sourcing: I will not claim to be an expert here. However, with the intense pressure on Corporates to cut costs, leveraging the “Crowd” to get things done is going to become a trend. Many organizations have gained significant savings by leveraging the crowd. Importantly, with organizations cutting down on the employees, it is my belief (actually a request) to all those who find themselves without jobs to put themselves up as “domain experts” (if they are knowledgeable, of course) online, for some organization to leverage their knowledge. I am still a bit puzzled on why organizations don’t really go out and explore online forums to have things built for them. They can get fantastic results while achieving savings.

3.      Machine/Deep Learning: There is a lot of data with corporates today. If this data were to be analyzed, the decision-making process can become far more efficient. There is a need to restructure businesses in these difficult times. Rather than the age-old process of a few people sitting in a board room and making these decisions, leveraging machine learning to make the decisions based on real data will probably be more productive and efficient.

4.      Leveraging Blockchain: There are also areas like Blockchain and Smart Contracts to be leveraged in these hard times – surely will create a superior customer experience.

While I have put some of these thoughts down, I would really like to hear more from folks who have experienced the digital journeys. It will be great also to be a part of a Digital Transformation from the time that the strategy is put together to align the existing processes, systems and people to the transformed Digital state. 

  • Abhay Kumar,
    Abhay Kumar,
    Regional Vice President, APJ and North America, Gilat Satellite Networks

    Abhay Kumar is the Regional Vice President for Gilat for North America and Asia. His role includes defining and driving market strategy, market awareness and positioning. Additionally, Abhay is the Executive Sponsor for most of Gilat’s leading customers in the region. Abhay Kumar is a known specialist in the region, having worked with Service providers in the region for over 30 years and has had the opportunity to speak at major industry events, brief analysts and work with them closely, and run strategic thought-leadership sessions with customers. Prior to joining Gilat, Abhay has held senior management positions at Kenan Systems (subsequently with Lucent Technologies, CSG Systems and Comverse as a part of Kenan's transformation), Nokia Siemens Networks, and Amdocs and has the experience of working with Operators in both regions. Having lived in India, Thailand and Japan prior to moving to Singapore, where he is currently based, Abhay has built a strong sense of cultural sensitivity which comes forth in the executive relationships that he owns and manages.  Abhay holds a Bachelors Degree in Science and a Masters in Business Administration.

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